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Community feedback and complaints
Complaints handling
All complaints are treated as legitimate and investigated without prejudice. The complaints process aims to be fair to all parties involved with the complaint.
Recognising there may be barriers discouraging consumer feedback and complaints, the HHSA takes the customer perspective into account by: Enabling consumers to choose from several feedback procedures and regularly reviewing our complaints and feedback procedures and revising as necessary.
Should the complainant be dissatisfied with the finalisation of their complaint, the HHSA has appropriate review processes in place.
Hume Highway Southern Alliance Complaints Handling Policy and Principles
Avenues for feedback and complaints
- Free call 1800 674 934
- Email to community@southernalliance.com.au
- By post to Community, PO Box 206 MRMSC, Lavington NSW 2708
- In person at the display centre at 15335 HUme Highway on the corner of Knox Road.
- Feedback through the website on the form below.
- Through direct contact with the Environmental Management Representative (EMR), specifically Toby Hobbs, to whom environmental complaints and enquiries may be directed by phone on 02 6021 8655 (Monday to Wednesday between 10am and 12pm), by email to enquiries@venu.com.au, or by mail to PO Box 378, Albury NSW 2640.
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